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FAQ

Doyou charge for delivery?
Deliveryis free on all orders over £150.

Howlong will my order take?
Embroidered take between 2 to 3 weeks from approval of artwork. Vinyl printing usuallytake between 3 to 5 working days from approval of artwork. During periods ofpeak demand or when products are out of stock, this may be extended however, wewill keep you informed if this is the case.

Artworkproof?
We always produce a proof for new logos' and designs. Once the design ready wewill send you the Art work via email for approval. For larger order we requireyou to sign a form to confirm approval before we start production, for smallerorder electronic confirmation will be enough for production. We are not responsiblefor errors once a proof has been signed off by the customer.

Whichformats do you accept for artwork?
For embroidery we can accept most formats including pdf, .eps, jpeg, tiff oryou can direct us to your website or send a letterhead. For vinyl printing werequire an .eps tiff or ai file.

Setupcharges "one-time" fees for repeat order?
Once you have paid the setupcharge for your customisation, you will automatically not be charged it againon any subsequent orders.

How to send image for artwork?
Forartwork design image can be send to malam@exclusiveuniform.com

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